We will ship all products to US and Canada following the
guidelines below. For other international orders please email
KratomTherapy.com will ship all of our products via United
States Postal Service (USPS). We will ship all products priority
unless you have a special expedited shipping request. If so,
drop us an email, give us a call, or indicate as much in the
shipping information info.
NOTE: Indiana has banned 2 Alkaloids in the Kratom Leaf
(Mitragynine & 7-hydroxymitragynine). Therefore, Kratom Therapy
must comply with individual state laws and WE WILL NOT SHIP TO
We do ship internationally. To place an international order,
email us your order, full name, shipping address, telephone
number and we will respond with an email invoice and full
shipping information. Once your invoice is paid we will ship
within 24 hours. Delivery time range from 4 days to 2 weeks
depending on what type of shipping service is used and your
country’s customs policies. We will NOT ship to the following
countries: Thailand, Bhutan, Australia, Finland, Denmark,
Poland, Lithuania, Malaysia and Myanmar (Burma), New Zealand,
South Korea, Ireland, Germany, Sweden, Norway.
Tracking and Confirmation
We email you a tracking number to confirm that your order has
been shipped so you can track the delivery of your package. Do
not be alarmed if your shipment does not show up in tracking
until the day it is delivered. Many times the shipment does not
show up in tracking until it reaches its city of destination.
Priority Mail “tracking” is better called delivery confirmation
because by the time the USPS system updates in the system it has
already been delivered or close to being delivered. If tracking
is very important to you please request Express mail.
Kratom Therapy strives to ensure that all our customers receive
their packages as expeditiously as possible. Express Shipments
are NOT guaranteed to arrive overnight; it is a guaranteed 1-2
day service. Priority is the most economical option and usually
takes 2-3 days. These time frames do not include order
fulfillment time of 24hrs. All products will be shipped within
24hrs of receipt!
We will ship you your product either same day or within 24 hours
of receiving your order. You should receive your product within
2-5 days of placing your order on line. If for some reason there
is a delay on our end, we will contact you to let you know the
adjusted delivery time that you should expect.
If a package has been
insured by the customer, we will gladly reship any order that
did not arrive at its intended destination. For an additional
shipping fee, we will reship orders that were not delivered
successfully provided that the original package is returned to
us unopened. Any incorrectly filled items must be returned
unopened to P.O Box 3525, Pismo Beach, CA 93448, and we will
reship the correct item to you once the package has been
received. If the package is returned to us, and the order is
found to be correctly filled according to the order invoice, we
will reship the said package to you at your expense.
Kratom Therapy can only guarantee shipping from our facility.
Once your order leaves our facility, we can no longer be held
responsible for its destination and arrival time. We will,
however, do everything in our power to assist you in ensuring
your package arrives successfully.
Please track your package at
depending on the shipping method you chose upon checkout! Please
do this before calling our customer service department about
shipping issues. Thank You!
We thank you for taking the time to review this important
Contact us via email at:
firstname.lastname@example.org or give us a call at: